Refund and Cancellation
We at Kusum Spices are dedicated and diligent in providing utmost satisfaction to all our
customer and provide them with superior quality of the product. Despite all our effort, if you
are unsatisfied or have any complaints, you can call our customer care +91 22 26851595 or
write to us at email@example.com.
If you place the order on the website you are bound by terms and conditions of refunds &
returns. If you do not agree with any of the terms and conditions mentioned herein, please do
not place you order with us.
You can return the product if it meets the following criteria:
from any other retailer, be it online or offline.
freebies if the correct product has been delivered. In case we send a wrong
product, we will accept your return.
We do not accept return of any product(s) which is not purchased from
www.kusumspice.com We will not take responsibility for any such product(s)
sent to us.
is damaged or tampered with, please do not accept the package. Instead, add your
remarks on the courier delivery sheet and raise a complaint with us immediately,
citing your order details. We will resolve your issue with the respective courier
partner. If you raise the query of any damage after accepting the courier, we shall
not be liable for refund, returns or exchange.
returned to the courier partner as per terms mentioned in point (a) hereinabove.
iii. In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards,
Wallets), we will refund the money to your mode of payment within 4 working
days of receipt of courier sent by you for return of the products.
Product was Delivered
damaged or defective, is not the product you ordered, you can return your product.
on +91 22 26855195 or write to us at firstname.lastname@example.org. Our Customer
Care Team will guide you through the return and refund process. Our team will
also send you a confirmation for return via SMS.
iii. DO NOT return any product, before receiving confirmation from our team. In case
any product is returned without confirmation, we do not guarantee any credit or
examine the returned products for all defects/variations, based on your claim.
Upon confirmation from our Quality Check Team that your return fulfils all
conditions mentioned above, we will initiate your refund. We will send you an
email and SMS informing you if your return has been accepted or rejected.
error/defect/damage/delay has occurred due to customer, you will not be entitled
for Refund. In such a case, the same product you returned will be sent back to
shall be final.
User will have to return the product at his cost and manage to courier it back. If returned
product is acceptable, we shall refund the courier charges at actual or maximum Rs. 200/-
The User can cancel the order places on our website, however, the same can be done only
if the request for cancellation is initiated before we ship the product.
The request for cancellation can be made by calling on +91 22 26855195 or write to us at
email@example.com. The request for cancelation shall be made initiated between
10:00AM to 3:00PM
(i) The order is cancelled by the customer or Kusumspice.com, before we ship.
(ii) The returned items fulfil all criteria for return as mentioned above.
account, (Will be reflected in next statement) within 5 to 7 working days. If you have
paid using debit card/internet banking, amount will be refunded to your bank account
within 7 to 14 working days. However, the actual credit to your account will depend
on your bank’s processing time. If you do not receive a credit within this time, please
check with your bank and let us know if you face any issues.
at our warehouse. We will keep you informed via email on the refund status. The
refund to your bank or credit card account depends on your bank’s processing time.
ModeRefund Method Refund Receipt Time (After
Account7 to 14 Banking Days